High Peak E-mail Accounts
Customers may not use Home Network & WiFi Solutions services to send unsolicited commercial e-mail (UCE, also known as 'Spam'). Home Network & WiFi Solutions will block the mail services of any customer found to be sending such mail.
Customers may not have 'open mail relays'. Home Network & WiFi Solution swill close the relay or connection of any customer found with an open mail relay.
Opt-in mailing lists are allowed, where it can be proved that subscribers did opt-in and that a suitable opt-out mechanism is available.
It is the customer's responsibility to ensure that mail is regularly collected and removed from the POP3 server. Home Network & WiFi Solutions strongly advise against the use of the POP3 option to keep mail on the server. If a POP3 mailbox contains an excessive amount of mail, Home Network & WiFi Solutions reserve the right to remove older mails from the mailbox to reduce its size. (This is assuming mail boxes exceed 400mB)
If Clients have not logged into any mailbox provided by Home Network & WiFi Solutions within a 12 month period this may result in the deletion of the mailbox.
Security and privacy
Login names and passwords must be kept secret and not be communicated to any third party. Home Network & WiFi Solutions must be notified immediately if they are compromised. If a customer forgets or loses their password, they will need to contact support to have it changed.
Customers are responsible for all traffic that is sent from their server. It is therefore the customer's responsibility to ensure that all software is virus-free and up-to-date with all relevant security patches. In particular, server software running on public-facing ports, such as mail servers and proxy servers, must not be remotely exploitable.
If Home Network & WiFi Solutions find malicious traffic emanating from a customer's server, Home Network & WiFi Solutions have an obligation to our other customers and peering networks to take urgent measures to block that traffic. In many cases, this can be achieved by selective port blocking, but in other cases, this will involve disconnecting and suspending the account until the issue has been resolved. Home Network & WiFi Solutions understand that in many cases a customer may not be responsible for or aware of the problem, and therefore Home Network & WiFi Solutions will work with the customer to resolve the issue as efficiently as possible to restore normal service.
Irresponsible usage
Customers acknowledges that they have a responsibility to ensure that their connection is not used in an irresponsible manner. Home Network & WiFi Solutions deem irresponsible use of the services to include, but not be limited to, sending unsolicited e-mail ("spamming"), In the event that a customer's services are used for any purpose that Home Network & WiFi Solutions deem irresponsible then Home Network & WiFi Solutions reserve the right to suspend service while the usage is investigated in consultation with the customer. Should investigation determine that the service has been used irresponsibly, Home Network & WiFi Solutions reserve the right to terminate the customer's account with immediate effect. Wherever possible the customer will be notified in advance of any termination.
